Refund and Return Policy for Seerat Enterprises

At Seerat Enterprises, we strive to ensure customer satisfaction with every purchase. This Refund and Return Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Return Eligibility
Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect. Items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items
Certain items may not be eligible for return, including:

• Products that have been used or installed

• Items without original packaging or accessories

• Customized or special-order products

• Delivery Partner Instructions – Seerat Enterprises

  To ensure accuracy and prevent delivery disputes, all delivery partners must follow the instructions below:

  1. Product Verification at Delivery
     Before handing over the product to the customer, carefully verify that the item matches the order details.

  2. Mandatory Photo Capture
     Delivery partners must click a clear picture of the product at the time of delivery. This is required to confirm that the correct product has been delivered.

  3. Return Pick-Up Verification
     Returns are accepted only if supported by a one-take unboxing video clearly showing the product and its condition at the time of opening.

  4.  Image Guidelines

  • The product should be clearly visible in the image

  • Capture the product from an angle that shows its condition

  • Include packaging if applicable

  • Avoid blurry or unclear photos

  5. Proof Submission
     Upload the captured images to the system/app immediately after delivery or return pick-up as proof of completion.

  6. Non-Compliance
     Failure to capture and upload proper images may result in delays in payment or penalties as per company policy.

  Following these steps helps maintain transparency, prevents fraud, and ensures smooth operations.

3. Return Process
To initiate a return, customers must contact us with order details and a description of the issue. Our team will guide you through the return procedure.

4. Refund Policy
Once the returned item is received and inspected, refunds will be processed within 5–10 business days. Refunds will be issued through the original method of payment unless otherwise agreed.

5. Replacement Policy
If the product is defective or damaged, we may offer a replacement instead of a refund, subject to product availability.

6. Shipping Costs

• Return shipping costs may be borne by the customer unless the return is due to our error (wrong or defective product).

• Original shipping charges are non-refundable unless the return is due to our mistake.

7. Cancellation Policy
Orders can be canceled before they are shipped. Once dispatched, cancellation requests will not be accepted.

8. Contact Us
For any return, refund, or cancellation queries, please contact our support team through our website or provided contact details.